At Terquen, we understand that circumstances may change, and you may find the need to cancel your order. We have implemented a flexible cancellation policy to accommodate such situations and ensure a smooth process. Please take a moment to review our policy below, which outlines the steps for canceling an order and the conditions under which cancellations can be accepted.
Eligibility for Cancellation
If your order has not yet been shipped, you are eligible to cancel your order and receive a full refund to the original payment method used during the purchase.
If your order has already been shipped, we are unable to cancel it. However, you may still return the items by following our return and refund policy for a refund or store credit.
Cancellation Process
- Contact Customer Support: To initiate the cancellation process, please reach out to our customer support team at [email protected] as soon as possible. Provide them with your order details, and they will assist you in canceling the order and provide any necessary information regarding the status of your order.
- Refund Processing: If your payment has already been processed, we will issue a refund to the original payment method used during the purchase.
Please note that our customer support team is available Monday to Friday from 9 am to 9 pm (EST) to address any questions or concerns you may have regarding our cancellation policy. We value our customers, and your satisfaction is our top priority.
Thank you for choosing Terquen for your shopping needs.