At Terquen, we are striving to deliver your purchases to you in a timely and efficient manner. Our shipping policy outlines the details of our shipping process, including processing time, shipping time, shipping fees, and more.
Processing Time
We operate from Monday to Friday. Our processing time for all orders is 1-4 business days. During this time, we carefully prepare and package your items to ensure they are ready for shipment.
Shipping Time
For orders shipped within the USA, the estimated shipping time is 4-8 business days. International orders may take longer, with an estimated shipping time of 10-15 business days. Please note that these are approximate times and actual delivery dates may vary depending on factors beyond our control.
Shipping Fees
We offer competitive shipping fees to make your shopping experience affordable and convenient. For orders shipped within the USA, the shipping fee is $7.99. For international orders, the shipping fee is $13.99. These fees help cover the costs associated with packaging, handling, and transportation of your items.
Shipping Carriers
To ensure reliable and efficient delivery, we work with reputable shipping carriers such as FedEx, UPS, and the United States Postal Service. The choice of shipping carrier depends on factors such as the shipping method selected and your location. We select the best carrier based on these factors to ensure your order reaches you in a timely manner.
Shipping Delays
While we strive to deliver your order on time, there may be instances where shipping delays occur due to unforeseen circumstances. Factors such as inclement weather, customs delays, or other external events beyond our control may impact the delivery schedule. In such cases, we will keep you informed and work diligently to resolve any issues that may arise.
Incorrect Shipping Information
To ensure successful delivery, it is crucial to provide accurate and up-to-date shipping information when placing your order. If you provide incorrect shipping information, it may result in a delay in the delivery of your order or the return of your package to us. In such cases, we may need to charge an additional shipping fee to resend your order.
Damaged or Lost Packages
In the unfortunate event that your order arrives damaged or gets lost in transit, please contact us immediately at [email protected]. We will promptly assist you in resolving the issue by working with the shipping carrier to ensure you receive your order as quickly as possible.
Contact Us
If you have any questions or concerns regarding the shipping of your order, our dedicated customer support team is available to assist you. You can reach us at [email protected]. Our customer support hours are Monday to Friday, 8 am to 9 pm (EST).
Thank you for choosing Terquen for your shopping needs. We appreciate your trust in us and will continue to provide you with a seamless and enjoyable shopping experience.